Your entire contact centre — run by us, powered by AI, measured by outcomes. Voice, chat, and human support working as one. No headcount burden. No technology to manage.
Human-like voice conversations with real-time intent detection, emotion sensing, and seamless escalation. Trained on millions of calls.
Omni-Channel
Voice, chat, WhatsApp, email, SMS — one AI brain across every channel. No context lost. No repeat questions.
Go Live in Days
Zero-code setup. We mirror your workflows and integrate with your CRM, helpdesk, and telephony stack in under 2 weeks.
Enterprise Security
GDPR, HIPAA, SOC2-aligned. Deploy in your VPC or ours. PII redaction on every call. Full audit logs.
“
Everybody is offering technology. We’re not.
We leverage technology to deliver CX — managed end-to-end, so you never have to think about the stack. We take ownership and deliver outcomes. We are also scale agnostic and industry agnostic. Whether you handle 1,000 calls a day or 1,000,000 — whether you’re in banking, healthcare, or retail — the model works.
Scale Agnostic
Industry Agnostic
Fully Managed
Outcome Driven
Outcomes
What your team will see from week one.
Measurable results, not aspirational claims.
100x
Peak-Time Scale
No queue, no wait time
2x
CSAT Score
vs. industry average
~0%
Call Abandonment
Zero queue buildups
⅔
Cost vs. BPO
Immediate savings
<2m
Avg Handle Time
AI-resolved end-to-end
100%
QA Coverage
Every single interaction
Industries
Built for regulated, high-volume verticals.
Smarter Banking CX. At Infinite Scale.
Human-like voice support for every step of the banking journey — acquisition to servicing, in 20+ languages.
Instant Lead Qualification & KYC Activation
Autonomous Query Resolution
Collections & Outbound Verification
Early Churn Detection & Upsell
RBI & TRAI compliant deployment
What this looks like in BFSI
Imagine an NBFC running collections outreach through Allsec AI — with potential for significantly higher contact rates, improved first-call resolution, and zero compliance incidents. This is the kind of outcome the model is built to deliver.
24/7 Patient Support. No Hold Music.
Empathetic, secure, and HIPAA-compliant voice conversations for healthcare.
Appointment Booking & Rescheduling
Claims Status & Insurance Queries
Follow-up Reminders & Medication Alerts
Patient Triage & Escalation
HIPAA-Compliant by Default
What this looks like in Healthcare
Consider a healthcare provider using AI-driven follow-up calls for appointment reminders — the potential to meaningfully reduce no-shows, maintain empathetic patient communication, and keep data handling airtight.
Scale CX Without Scaling Headcount.
Handle seasonal spikes, returns, and loyalty queries instantly — across every channel.
Order Tracking & Status Updates
Returns, Refunds & Exchange Management
Seasonal Surge Handling (100x scale)
Loyalty Programme Support
Multilingual for Cross-Border Commerce
What this looks like in E-commerce
Picture a D2C brand facing a 10x volume spike during a sale — handled entirely by AI, with no agent additions, and customer satisfaction maintained throughout. That's the kind of elasticity Allsec AI is built for.
Ready to see it in action?
Start with a 60-day pilot. No long contracts. No platform build. Live quickly.
Founders who scaled 10,000+ agents across three continents. Now rebuilding CX from the ground up — with AI at the core.
Our Mission
We don't add AI to CX. We rebuild it.
Most AI platforms are built by tech-first teams with limited operational depth. We come from the other direction — 20+ years running contact centres for Fortune 500s, now combining that experience with deep-tech AI.
Today, most contact centres run 10–15% AI — ad-hoc, bolt-on, never standardised. We’re saying something different: 70–80% AI, where you standardise your entire contact centre operation with intelligence at the core. We’re not selling technology. We are managing your entire contact centre experience — but we’ve made it meaner, leaner, more cost efficient, with no hidden costs.
20+
Years in CX Operations
10K+
Agents Managed at Peak
3
Continents Operated
20+
Languages Supported
Leadership
Operational discipline meets AI innovation.
A
Founding Team
Co-Founders — Allsec Technologies
Scaled Allsec Technologies to a publicly listed company with 10,000+ agents across India, Philippines, and the US. Operated CX for Fortune 500s for over 20 years.
T
Technology Team
AI & Engineering
Deep-tech backgrounds in LLMs, speech AI, and agentic systems. Architects of the Allsec AI orchestration layer — endpoint modeling, emotion detection, and real-time NLP.
O
Operations Team
CX Delivery & Quality
Battle-tested CX operations professionals. Process engineers, QA managers, and SLA specialists — ensuring AI delivers on what it promises.
Our Values
What we stand for.
01
Outcomes, Not Outputs
We measure ourselves by your CSAT, resolution rate, and cost savings — not by features shipped or calls handled.
02
AI with Accountability
Every AI interaction has a human quality layer. We don't hide behind automation — we guarantee results.
03
Speed Without Shortcuts
Go live in days — but never at the cost of compliance, security, or quality. Rapid — not at the cost of diligence.
04
Built to Replace, Not Assist
We're not a copilot tool for your agents. We're a full operating model replacement for your contact centre.
Built by operators. Powered by AI.
We know what it takes to run CX at scale. Let us show you what it looks like when AI does it.
Three steps from signed contract to a live AI contact centre running your CX operations.
Onboarding
From change to live in 3 simple steps.
01
Process Capture
We spend 2–3 days with your operations team mapping your existing CX workflows, escalation paths, brand tone, and compliance requirements. No long discovery phases — we extract what matters and leave the rest.
We typically complete this in about 3 days with your operations team — subject to availability and the complexity of your existing workflows.
02
AI Configuration & Integration
We configure AI agents on your processes, connect to your CRM, telephony, and helpdesk via pre-built APIs, and run controlled testing. You don't write a line of code.
This phase typically takes 2–3 weeks — depending on the complexity of your integrations and the availability of your technical team for sign-off.
03
Go Live & Optimise
Go live with a human-in-the-loop safety net. AI handles 80–90% from day one. We run weekly performance reviews, continuous AI fine-tuning, and full QA on 100% of interactions.
Live monitoring100% QA coverageWeekly reviewsContinuous improvement
Most clients are live and seeing results within a couple of weeks of this phase beginning — though we don’t rush what shouldn’t be rushed.
Platform
What's under the hood.
AI-Native Voice Engine
Endpoint modeling, interruption detection, background noise filtering, emotion sensing, and filler injection — all working in real-time to make conversations feel genuinely human.
Omni-Channel Orchestration
One AI brain across voice, chat, WhatsApp, email, and SMS. Customer context moves seamlessly across channels — no repetition, no dropped threads.
Mid-Stream Workflow Automation
Trigger downstream actions mid-conversation — send OTPs, update CRM records, flag escalations, initiate RPA workflows — without breaking the interaction.
Real-Time Analytics
Live session monitoring, sentiment analysis, CSAT tracking, escalation rates, and call volume trends. Export to your BI tools via API.
The CX Trifecta
Voice. Chat. Human. One seamless loop.
Every channel is aware of every other. A customer can begin on chat, transition to voice, and be handed to a human agent without repeating a single word. Context is preserved throughout — no friction, no drop-off.
Each node in the trifecta connects bidirectionally to the others. The handoff is invisible to the customer.
Any other omni-channel touchpoint — social media, in-app support, CRM workflows, RPA triggers — integrates into this loop without friction. One orchestration layer. Every touchpoint covered.
Our Philosophy
We leverage technology. We deliver outcomes.
Every vendor in this space is pitching you a platform. We’re not. We use AI as a lever to deliver CX outcomes — and because the model is built correctly, it works at any scale and in any industry.
We are scale agnostic. We are industry agnostic. And we take full accountability for the results.
Any
Scale — from 1K to 1M calls/day
Any
Industry — BFSI, Health, Retail & more
The industry today vs. what we deliver
Industry today
10–15% AI, ad-hoc automation, agents still doing the heavy lifting
Allsec AI
70–80% AI, standardised across the entire contact centre
Industry today
Technology sold as a tool — you configure, you manage, you own the risk
Allsec AI
Fully managed — meaner, leaner, no hidden costs, we own the outcome
Industry today
Scale-limited by headcount, infrastructure, and training cycles
Allsec AI
Scale agnostic, industry agnostic — the model works everywhere
Technology
The architectural edge.
Industry-Specific SLMs
Domain-trained speech models fine-tuned for BFSI, healthcare, and collections terminology across 20+ languages and accents.
Latency-Optimised Pipeline
Optimised response time from voice input to AI reply — imperceptible to the caller. No awkward pauses.
Private Deployments
Run in your VPC with zero external data leakage. Ideal for regulated industries. GDPR, HIPAA, SOC2-aligned.
Configurable Model Orchestration
MCP and A2A protocol support. Integrates with other models, agents, and AI systems in your existing stack.
Ready to simplify your CX operation?
60-day pilot. We configure everything. You just watch it run.
